Companies are taking a closer look at local and regional MSPs (Managed Service Providers) following the recent AWS outage. Your critical infrastructure either sits on the cloud, on-prem, or a hybrid of both.
Companies are taking a closer look at local and regional MSPs (Managed Service Providers) following the recent AWS outage. Your critical infrastructure either sits on the cloud, on-prem, or a hybrid of both.
We love building and maintaining complex software that powers the critical operations of many of our customers, but building and maintaining the physical and security infrastructure is another beast. That's where your MSP comes in.
We often cross paths with the MSP of our customers, especially early on in the project. When they're using a really good MSP, it's an absolute joy. User accounts get created quickly and with the right permissions, VPNs are setup properly, VMs/VDIs are configured and ready to go, and any other tickets are resolved quickly. We don't lose time waiting but can continue delivering value to our customers. Good MSPs make us look good.
And it shows up in ongoing conversations with employees, too. Being central to the organization, they have a big impact on the morale of your people.
“You might have to contact our old MSP. Good luck. Maybe you'll get what you need in 3 days.”
Or...
“Oh it's night and day. Our new MSP is awesome. Not only do they respond right away, but we don't even reach out to them half as often anymore because things just work like they should.”
I'm going to plug a particular MSP that we've worked alongside on a few occasions already. Each time, employees sing their praises. It's so good, they get emotionally excited about IT infrastructure...
Honestly, check them out. John Griffin and Jon Kruse are kindred spirits to us, passionate about their craft and doing really high quality work.
“Get to your point sooner.”
On AWS, talk to your MSP about ways to setup your infrastructure to shield against similar outages in the future. If they're like GriffinTek and worth their salt, they'll be able to describe ways to implement hot/warm/cold disaster recovery setups across multiple clouds and/or multiple self-hosted server clusters.
(And if you're migrating from or to the cloud, don't forget that we're certified cloud architects).
“Maybe you should talk about the title a bit more directly.”
We love good MSPs.
We love them because they make our customers happy and make us look better, able to do our jobs more effectively.
We love them because they often are so focused on the hardware/networking/security side of things - and rightly so because those are very complex topics - that they usually don't do much in the way of custom software and automations development, making us natural complementary solutions providers: they handle the IT infrastructure, we handle the software implementation.
If we want to be more poetic: they're the trunk and we're the flowers...
“Take out that last line.”